Pre-Physical Therapy Student Task Force
Who We Are Looking for:
Are you comfortable with talking to strangers on the phone both in person and on the phone?
Are you a self-starter?
Is being “organized” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
Can you communicate effectively with people from all different backgrounds as well as different team members – both written and verbal?
Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
Do you have a positive outlook on life?
Are you flexible, open to change, and committed to learning?
Are you comfortable leading a group of 3-5 student volunteer team to allow being in position to manage, Direct and delegate responsibilities of the team, including but not limited to Conducting weekly task collaboration, meeting deadlines by defining/clarifying priorities and reviewing work of each responsible team member?
Can you type and take Biweekly Staff meeting minutes, helping the Leadership manage weekly team projects/assignments?
If so, you could be just the person we are looking for to fill the position that we have available.
The Role:
1. You may be responsible for looking after the busy clinic rooms and waiting room experience, meeting and greeting our patients, answering the phone, converting inquiries into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world. With this responsibility, we look for you to help us grow the revenue of the clinic by booking in new patients via the phone/text/social media/website chat bot or those who attend our workshops directly and excelling at retaining those patients as lifelong customers of the business. You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.
2. Growing the company through workshop event management, newsletter marketing and varied marketing campaigns to stimulate current, past and new patient interactions.
The Tasks:
Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
Successfully handle price objections
Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service
Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
Biweekly Staff meeting minutes and weekly Leadership meeting to handoff/manage weekly team projects/assignments.
Workshop event management related to marketing, event video recording, uploading, attendee follow-ups and appointment scheduling.
Growing the newsletter for seeking sponsorships, ads and discounts for affiliate businesses around town.
Updating Contacts/Patient database daily in the Uncaged clinician systems for timely follow-ups and appropriate marketing communications.
Organizing clinic and therapist promotion in radio, newspaper and TV.
Improving the lead magnets of the company by learning and implementing provided educational content.
Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.
Skills/Competencies Needed:
Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)
Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)
Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience)
Organization and planning: plan and organize, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
Follow through on commitments: lives up to verbal and written agreements regardless of personal cost
Demonstrate an ability to quickly and proficiently understand and absorb new information
Attention to detail: does not let important details slip through the cracks
Persistence: demonstrate tenacity and willingness to go the distance to get something done
Proactivity: acts without being told what to do. Brings new ideas to the company
Clear team communication and being able to provide timely positive and negative feedback (constructive criticism)
Event Planning, Digital Marketing and Prompt Follow-ups.
Be an excellent listener and genuinely care for the patients
Have time and emotional capacity to give to the patients during EVERY interaction.
Studying and updating all automated communication via text and email to understand patient journey and expectations.
Qualifications and background.
Being able to read the heart and passion of people.
Ability to think on your feet.
Be OK with taking the blame (customer is always right Mindset) while being able to deal with different personalities.
Past Marketing/Business Experience for Growth of a small business.
Startup mentality.
Confidence with cold calling.
Looking for opportunities to scale.
“Are you willing to commit for at least 20 hours/week 1st year in-person help and 2nd year hybrid(in-person/virtual) assistance consistently to be enrolled in the program?”
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